What Should a CPG Brand Check Before Hiring a TikTok Shop Agency?

Compliance capability evaluation · Updated October 2026 · Policies verified October 2026

Short answer

Ask how they review claims, brief creators, handle category approvals and respond to violations. They should never guarantee compliance and should involve qualified counsel.

Federal rules (FDA, FTC) and TikTok's own product policies are separate. TikTok's US Product Listing Policy requires accurate listings and lawful products; enforcement can include listing removal or loss of selling privileges.

Step-by-step

  1. 1Classify the product (food, supplement, cosmetic, drug)
  2. 2Check TikTok category eligibility
  3. 3Collect documents (COA, labels)
  4. 4Review label and claims
  5. 5Approve creator scripts
  6. 6Submit listing
  7. 7Monitor enforcement

Compliance checklist

  • ☐ FDA labeling for the category
  • ☐ Substantiated claims
  • ☐ No disease or cure claims
  • ☐ FTC endorsement disclosures
  • ☐ TikTok restricted-category approval

General information, not legal advice. Confirm current rules in Seller Center and with a qualified professional.

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