CPG on TikTok Series

TikTok Shop Metrics for Scaling CPG Brands

By Sagan Rios · 2026

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You can't scale what you don't measure. These are the numbers we review weekly for CPG clients.

Top-line

GMV, orders, average order value and refund rate.

Content

Hook rate (3-second views), watch time and click-through to product.

Creators

Active creators, videos posted, and GMV per creator.

Ads

Return on ad spend, cost per purchase and creative fatigue.

Retention

Repeat purchase rate and contribution margin after fees.

FAQ

What's a good hook rate?

It depends on category; compare against your own best videos and improve week over week.

Where do I find TikTok Shop analytics?

In Seller Center, plus third-party tools like Kalodata and FastMoss for competitor data.

Sources

See all 20 TikTok Shop references →

More in this series

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